FRMODA Reviews
FRMODA Customer Reviews (9)
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FRMODA Customer’s Q&A
FRMODA FAQs
What are some popular brands available on FRMODA?
FRMODA offers a wide selection of brands. Some of the popular brands available include Balenciaga, Versace Jeans Couture, Golden Goose, Moschino, Alexander McQueen, Off-White, Chiara Ferragni, GCDS, Tod's, Stella McCartney, and many more. These brands offer a variety of products, from clothing and shoes to bags and accessories. Whether you're looking for high-end luxury items or trendy pieces, FRMODA has something for everyone.
About frmoda.com Prices and Cost?
FRMODA is an online luxury shopping platform. The prices are displayed in $/USD and the currency of the transactions is also $/USD. If the value of the merchandise is less than $800.00 USD, there will be no taxes or customs charges to be paid. The invoice, issued in €/EUR, will be attached to the shipping, so as to be in compliance with the customs formalities, and will be then sent over to the customer via email upon request. In case the customer needs an invoice with VAT, they shall flag the option at checkout. More details on shipping methods, costs, and the estimated delivery time can be found on the Shipping page. There's also a 10% discount for new subscribers to the FRMODA newsletter. Customers have reported a positive buying experience, with competitive prices and satisfactory service. There are also special deals and discounted prices available on the website.
What brands are available on FRMODA?
FRMODA offers a wide range of brands. Some of the available brands include GCDS, Chiara Ferragni, Versace Jeans Couture, Balenciaga, Isabel Marant, Love Moschino, Tod's, Golden Goose, Stella McCartney, and many more. The collections span across shoes, bags, accessories, and clothing. The offerings are constantly updated with the latest fashion trends.
How do I contact customer service at FRMODA?
To get in touch with FRMODA's customer service, there are several options available. One can call them at +39 035 66 53 88 from Monday to Friday between 8:00 and 17:00 CET. Alternatively, an email can be sent to customerservice@frmoda.com. There is also a chat service available on their website during the same hours.
About frmoda.com Popular Products and Services?
FRMODA is a Multi Brand Luxury e-tailer for Men and Women. It offers New Dress Collections from Top Designers, Beauty products, Niche perfumes, Champagne, fine Wines and Home fragrances. Customers have praised the competitive prices and service. The website keeps customers informed about the delivery process. FRMODA also offers a wide range of luxury beauty brands and niche perfumes. Some of the popular perfumes include Jovoy Paris Remember Me eau de parfum, Tom Ford Noir de Noir eau de parfum, and Oman Luxury Paramour eau de parfum. The website also features a selection of quality cosmetics, haircare, suncare and grooming products by top-rated brands. FRMODA also offers Women's Fashion Collections from Top Luxury Designers.
What are the top designer brands available on FRMODA?
FRMODA offers a wide range of top designer brands. Some of the notable ones include Love Moschino, Tod's, GCDS, Chiara Ferragni, Golden Goose, and Stella McCartney. Other popular brands available on FRMODA are Valentino, Gucci, Balenciaga, Alexander McQueen, Dolce&Gabbana, Prada, and Saint Laurent. This is just a small selection of the many designer brands available on FRMODA.
About frmoda.com Payment Method?
FRMODA.com accepts various forms of payment. These include Visa, Visa Electron, MasterCard, Maestro, Amex, PayPal, Amazon Pay, Apple Pay, Google Pay, Satispay, iDEAL (the Netherlands only), Giropay (Germany only), Sofort Banking/ Klarna International, SEPA credit transfer, and Scalapay. With Scalapay, customers can buy now and pay later in three installments. This option requires creating a personal Scalapay account and choosing to pay via Visa, Mastercard, or Amex.
At the checkout, customers can also take advantage of Virtual Gift Cards, Loyalty points (which can be converted into credit and deducted from the total amount), and Store credit (if a customer returns an item and doesn't want a refund, they can avail themselves of a voucher that can be used for the next purchase on FRMODA).
For Paypal and Amazon Pay, goods are shipped exclusively to the shipping address listed on PayPal/Amazon Pay.
Bank transfer is another option. The order will be shipped after receipt of payment on FRMODA's account. The transfer must be made within 3 days after confirmation of the order, during which the customer will receive the bank details of FRMODA. To process the payment, it is essential to indicate the "order number" in the causal. The order will be processed after receipt of payment on FRMODA's account.
FRMODA also complies with the Payment services directive 2 - PSD2. This is a new European directive introduced to make online payments more secure. When making an online purchase, customers will be asked to confirm their identity through the 3D Secure service, a protocol designed to provide additional security for credit and debit card transactions. The order will be carried out only when the payment is authenticated, then the customer will be automatically redirected to the confirmation page of FRMODA. The customer will then receive an email confirming the payment. For more information about the 3D Secure authentication process, customers can contact their bank.
frmoda.com Return Policy?
At FRMODA, customers have the possibility to return a product within and no later than 30 days from the date of delivery. There are two available return options:
- Return Handled by FRMODA: The cost of the service is $35. This service includes the management of the procedures (the documentation and return labels) and shipping costs of the return, including any taxes and duties. However, this option is not available for Beauty products.
- Return Handled on Your Own: Customers can independently organize the return, choosing the courier they prefer. In this case, shipping costs of the return, taxes, and any related expense are charged to the customer. FRMODA is not responsible for any loss, damage, or tampering with the package.
To be eligible for a return, products must be in the same condition in which they were received. They must not have been used or washed; must have the manufacturer's tag attached and intact; must have FRMODA's security tag attached and intact; must be returned together with the original box, which is considered to all intents and purposes an integral part of the product itself.
As for the shipping policy, FRMODA ships to non-European countries via DHL, UPS, FEDEX, SDA always and only from the logistics hub situated in Italy. Shipments are subject to charge and vary depending on the shipping service chosen during checkout. Orders placed on FRMODA can be delivered from Monday to Friday (during office hours), excluding holidays. FRMODA does not deliver to P.O. Boxes. Customs charges and import taxes are NOT included in the item price or shipping costs. These taxes are charged to the buyer.
What are the payment methods accepted by FRMODA?
FRMODA accepts the following forms of payment: Visa, Visa Electron, MasterCard, Maestro, Amex, PayPal, Amazon Pay, Apple Pay, Google Pay, Satispay, iDEAL (the Netherlands only), Giropay (Germany only), Sofort Banking/Klarna, International SEPA credit transfer, and Scalapay. With Scalapay, customers can buy now and pay later (in three installments) via Visa, Mastercard, or Amex after creating a personal Scalapay account. At the checkout, customers can also take advantage of the following benefits: Virtual Gift Cards, Loyalty points, which converted into credit can be reversed from the total amount, and Store credit (if customers return an item and don't want a refund, they can avail themselves of a voucher that can be used for the next purchase on FRMODA). For PayPal and Amazon Pay, goods are shipped exclusively to the shipping address listed on PayPal/Amazon Pay. Bank transfer is also accepted. The order will be shipped after receipt of payment on FRMODA's account. The transfer must be made within 3 days after confirmation of the order, in which customers will receive the bank details of FRMODA. In order to process the payment, it is essential to indicate the "order number" in the causal. The order will be processed after receipt of payment on FRMODA's account. When making an online purchase, customers will be asked to confirm their identity through the 3D Secure service, a protocol designed to provide additional security for credit and debit card transactions. When customers place an order they will be redirected to the 3D Secure service page directly from their bank. To authenticate their online payment they may, depending on the method chosen, receive a unique and personal code via SMS, email, or Touch ID (do not share it with anyone). The order will be carried out only when the payment is authenticated, then customers will be automatically redirected to the confirmation page of FRMODA. They will then receive an email confirming the payment. Customers can contact their bank for more information about the 3D Secure authentication process. If customers have doubts about payment/can't place an order, they can contact FRMODA's Customer Service team.
How can I contact customer support at FRMODA?
To get in touch with FRMODA customer support, there are several options available. One can reach out via phone at +39 035 66 53 88 from Monday to Friday between 8:00 and 17:00 CET. Alternatively, an email can be sent to customerservice@frmoda.com. There is also a chat service available during the same hours as the phone service. These are the primary methods of contacting FRMODA's customer support.